b"HOURS OF OPERATIONMonday - Friday8:00 AM -5:00 PM MSTPhone: 623-937-8111 Fax: 623-937-8849 [email protected] Policy PES Cleaning Systems, Inc. sells only to the highly qualified & professional pressure washer distributor and manufacturer. PES reserves the right to refuse service at any time. Possession of this catalog DOES NOT constitute the right to purchase product or to represent PES in any form.Prices are Subject to Change without notice. Minimum order - $25.00.Freight PolicyAll replacement parts shipments are made USPS or UPS ground if possible unless another carrier is requested.Motor truck shipments are generally shipped freight collect utilizing a common carrier that PES has already negotiated the lowest possible rate. A carrier of choice can be specified upon your request. PES will pay the freight on orders of $1,000 or more (excluding chemicals, coils, hose reels, & machines).Freight ClaimsAll shipments are FOB Factory and must be inspected at time of delivery. Any signs of damage should be noted on the carriers freight bill. Orders shipped byPES under the free freight program that are lost or damaged, the distributor/customer will need to contactPES freight desk for further instructions. Damaged shipments not shipped under the free freight program, distributor/customer must file a loss or damage claim directly with the freight carrier.Shipping PolicyAll orders will be treated independently for shipping. Because of order volume, we are not able to match multiple orders. If items must ship together, they must be on the same order. Once an order is placed, subsequent items cannot be added to the same order. For Alaska, Hawaii and international shipments, matching of multiple orders for weight requirements and minimizing customs charges will take place as requested. All drop ship, UPS Red, 2nd Day and International shipments are assumed to be ship complete. If a backorder occurs on these express shipments, PES will make every effort to contact the customer for instructions. If contact cannot be made, PES will ship the partial order and notify the customer by email or voice message. Any backorder that is incurred will ship UPS ground unless otherwise instructed.All costs incurred by PES for special services such as Specialized packaging, Expedited Service, Residential Delivery, Lift Gate Service, Redirects, Call in Advance for Appointment, etc. will be charged directly to the customer as incurred including handling fee. PES's goal is to ship product quickly and efficiently. For faster service, use [email protected] or Fax @623-937-8849 to place all orders. Next Day orders received before 2:00 PM will be shipped the same day.Back OrdersAll back orders from original order will be shipped when available under normal conditions within 1-30 days.Back orders over 30 days old will be canceled upon your request.Payment Terms C.O.D., Credit Card (Visa, MasterCard, American Express, or Discovery) 15-day net 30 upon credit approval.AdditionalC.O.D.chargeswillapplytoallorders.Invoices are considered past due 31 days after invoice date. PES reserves the right to implement late charges or interest on past due balances.Return PolicyA completed warranty return claim form is required for ALL returned merchandise including both new stock returns and warranty considerations.No shipment will be accepted for credit consideration without warranty return claim form completed. Please include the reason for return for each item on the claim form.All returns are to be freight prepaid. For speedy processing include copy of original invoice or packing list.Our Personal GuaranteeWe have the most complete parts program available in our industry. Our promise to you is the ultimate user friendly catalog, competitive price, knowledgeable sales and shipping staff, large selection of inventory, same day shipping, quick response to back orders and special orders. If you are not completely SATISFIED, your standard stock items may be returned within 30 days for a full credit hassle free. Simply follow our standard return policy. We will continually monitor the market place and expand our catalog and inventory to meet all of your parts and accessory needs."